SugarCRM pretty well created the commercial open source space market in 2004 when it launched version 1.0 of its eponymous product. As with Magento and eCommerce, CRM was considered a fully mature space at the time, dominated by large companies with expensive offerings. In other words, no room for an upstart startup.

The immediate and dramatic success enjoyed by SugarCRM demonstrated the power of harnessing the large-scale community dynamics of an open source software project with the corporate discipline of a serious commercial venture. The firm raised large amounts of venture capital and rapidly became the first enterprise-class open source application available in any category.

CorraTech joined ranks with Sugar when the company was still young and became one of its biggest partners in short order. Today, CorraTech is on Sugar’s short list of Gold Partners. We have completed CRM projects for organizations ranging from the Fortune 500, to federal agencies, to startups.

POWER TO YOUR PEOPLE

Having multiple channels by which your customers can interact with you is only half the story. If you can’t keep track of all those wonderful customers coming to you via a proliferating number of sources, if you can’t provide them a unified experience of doing business with you, if, in short, you can’t manage your relationships with those clients in a systematic way, then you're missing much of the value of cross-channel sales and marketing. A modern, fully-featured CRM gives your people the tools they need to manage all those relationships. SugarCRM is that system.