One Everyday Service Level
Most systems do not require 24/7 support most of the time. So why pay for it if you don't need it? CAMS provides a suite of essential support and managed services bundled into one streamlined package.
Whatever it takes, we've got your back.
"I needed that report yesterday! Can I just have my spreadsheets back??"
— Anonymous, Frustrated User
WHEN ONLY THE BEST WILL DO
CorraTech works only with the best-of-breed software and hosting companies, bar none. For any custom code we write, we practice strict code-discipline and follow industry best practices for software engineering. Despite the most rigorous safeguards, however, things can go wrong. In fact, with software, things will go wrong. That's where CAMS comes in.
FIXING THINGSCorraTech provides CAMS subscribers with multiple-types of technical support. CAMS includes break/fix application support including rapid trouble-shooting of any of our custom code as well as first level (and in some cases second level) support for the commercial applications we use.
IF YOU BUILD IT, THEY WILL BREAK ITMost systems have users and users, well, use the system. Sometimes, they even manage to break it. In addition to any system issues requiring attention, they may not understand how to accomplish a particular task or use a particular feature. To help your users, you appoint a SuperUser (who we can train) to provide first level support. CorraTech, in turn, will support that SuperUser in resolving usage and feature related questions.
All good now!—Anonymous, Happy User
